Contact information

At neat., we’re here to help you with anything you need — from product questions to order updates, returns, deliveries and general enquiries. Our team aims to respond to all messages within 24–48 business hours.

Our support hours are:
Monday – Friday
9:00am – 5:00pm (AEST)
(Excluding public holidays)

📩 Email Support

For all enquiries, please contact us at:
info@neatliving.com.au

Please include as much detail as possible, such as:

Your full name
Order number (if applicable)
Product name
Clear description of your question or issue

For damage or warranty enquiries, please include photos or videos to help speed up the resolution process.

📦 Order & Delivery Questions

If you need help tracking your order, updating your delivery details or understanding shipping times, our team is here to assist.

Once your order has been dispatched, your tracking link will provide the most accurate live updates.

📘 Helpful Pages

To save time, you may wish to review the following:

Shipping Policy
Return & Refund Policy

These pages provide detailed information about our processes, delivery conditions and customer support options.

🏷 Business Information

neat. is an Australian-owned online furniture store.
We partner with trusted Australian suppliers to deliver high-quality furniture directly to your door.

For security and privacy reasons, we do not operate a public showroom or display a physical storefront. All operations are managed online.

💬 We're Here to Help

Whether you’re decorating your home, checking product details, or need support with an existing order, we’re only an email away.

Thank you for choosing neat.
Modern living, made neat.