Privacy policy

neat. (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide these Services securely and efficiently.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, interact with our Services, place an order, or communicate with us. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This includes:

  • Name, billing address, shipping address, phone number and email address
  • Payment information and transaction details (processed securely by Shopify; we do not store your full card number)
  • Products you view, add to your cart, wishlist, purchase, return or exchange
  • Order history and delivery details
  • Messages or communications you send to us
  • IP address, browser type, device information, and website usage
  • Information gathered through cookies, analytics and tracking technologies
  • Account details such as your username, password (encrypted) and preferences

This information helps us operate and improve the Services.

How We Collect Information

We collect information directly from you when you interact with our website or contact us.
We also collect information automatically through your device and browser while you browse the site.
Some information is provided by our service providers, including Shopify, fulfilment partners, and payment processors.
Suppliers and courier partners may receive the information required to ship your order.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide shipping, tracking and customer support
  • Manage your account and preferences
  • Improve our website and Services
  • Recommend products and personalise your experience
  • Send marketing communications (only if you opt-in)
  • Run advertising campaigns on our website or partner platforms
  • Detect and prevent fraud or security risks
  • Comply with legal, tax or regulatory obligations

How We Share Your Information

We may share your information with:

  • Shopify, which hosts our store and processes payments
  • Supplier fulfilment partners, including our supplier warehouses, who ship products directly to you
  • Delivery couriers for shipping and tracking
  • Service providers such as payment processors, analytics tools, email marketing services and IT providers
  • Marketing partners for personalised advertising (if applicable)
  • Legal authorities if required by law
  • Third parties involved in business transitions, such as mergers or acquisitions
  • We never sell your personal information.

Relationship With Shopify

Our store is powered by Shopify. Shopify collects and processes certain information to operate and improve the platform.
Shopify may also process data internationally.
To learn how Shopify handles your information, visit:
https://www.shopify.com/legal/privacy

Depending on your location, you may exercise data rights through Shopify’s privacy portal:
https://privacy.shopify.com/

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse browsing behaviour
  • Personalise content and recommendations
  • Support advertising and marketing campaigns

You may disable cookies in your browser settings, but some features may not operate correctly.

Data Security and Storage

Your personal information is stored securely through Shopify’s systems using encryption, firewalls and other security measures.
While no system is completely secure, we take all reasonable steps to safeguard your data.

We do not store full payment card details.

Data Retention

We retain your personal information only as long as necessary to:

  • Process orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Improve and secure our Services

International Transfers

Your data may be transferred outside of Australia depending on service provider locations.
These transfers comply with applicable privacy laws and protections.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold
  • Request deletion of your information
  • Correct inaccurate or outdated information
  • Opt out of marketing emails
  • Request copies of your data

To exercise any rights or make enquiries, contact us at:
info@neatliving.com.au

We may require identity verification to process your request.

Children’s Privacy

Our Services are not intended for individuals under 18 years old.
We do not knowingly collect personal information from minors.

If you believe a child has provided information to us, contact us so we can delete it.

Third-Party Websites

Our website may link to third-party sites.
We are not responsible for their privacy practices or content.
We recommend reviewing their privacy policies before interacting with those sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The revised version will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us for any further information.