Terms of service

Welcome to neat. By accessing our website or purchasing from our store, you agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content. Please read them carefully before using our Services.

If you do not agree with these Terms, you must not access our website or use our Services.

General Conditions

neat. reserves the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted and adapted to meet technical requirements for transmission over networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without express written permission from neat.

Online Store Terms

By using our Services, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. You must not use our products for any illegal or unauthorised purpose, and your use of the Services must comply with all applicable laws in your jurisdiction.

Any breach of these Terms may result in immediate termination of your access to the Services.

Accuracy, Completeness & Timeliness of Information

While we strive to ensure all product descriptions, pricing, stock availability and content are accurate, we cannot guarantee the information on our website is error-free. Product colours may vary depending on display settings.

You acknowledge that certain product information is provided by our suppliers. We are not responsible if information made available on this site is inaccurate, incomplete or outdated, and you agree that you rely on such information at your own risk.

Modifications to Products, Prices & Services

Prices for our products may change without notice.
We reserve the right to modify or discontinue any products or Services at any time without liability.

We are not liable to you or any third party for modifications, price changes, suspension or discontinuation of the Services.

Products & Availability

Some products or materials may have limited quantities and are subject to return or exchange only in accordance with our Return & Refund Policy.

Because fulfilment is performed by our suppliers, product availability may change at any time. We reserve the right to limit sales of our products to any geographic region or individual.

Order Acceptance & Fulfilment

We may decline or cancel an order for reasons including:

Suspected fraud
Incorrect billing information
Product stock unavailability
Errors in pricing or product data
Delivery locations not supported by our suppliers or couriers

Our suppliers dispatch orders on our behalf. By purchasing, you authorise neat. to share necessary order and contact details with suppliers and couriers for fulfilment and delivery purposes.

Shipping & Delivery

Shipping times provided on our website are estimates only. Delivery times may vary due to:

Supplier warehouse locations
Courier delays
High-volume periods
Access restrictions
Incorrect or incomplete address information

neat. is not liable for delays, failed deliveries or issues caused by third-party couriers or suppliers.

Risk of loss transfers to you once the order is handed to the courier.

Returns, Refunds & Exchanges

Returns and exchanges are handled according to our Return & Refund Policy, which forms part of these Terms.

By purchasing from neat., you acknowledge and agree to the conditions of our Return & Refund Policy, including but not limited to eligibility criteria, supplier-dependent approval, restocking fees, and return shipping costs.

Third-Party Providers

We use third-party providers, including website hosting, payment processors, fulfilment partners, marketing tools and analytics platforms. These providers may have their own terms and conditions governing your use of their services.

neat. is not liable for any third-party actions or omissions.

User Comments, Feedback & Submissions

If you submit comments, suggestions or creative ideas, you grant neat. permission to use them without restriction or compensation. Neat is not obligated to maintain comments in confidence or respond to them.

You agree that your submissions will not violate any rights of third parties, including copyright, privacy or trademarks.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Prohibited Uses

You must not use the Services for any purpose that is unlawful or prohibited, including:

Violating laws or regulations
Infringing on intellectual property rights
Harassing or abusing others
Uploading viruses or malicious code
Interfering with security features of the Services
Conducting fraudulent transactions
Collecting personal data for unlawful purposes

Violation of prohibited uses may result in termination of your access to the Services.

Intellectual Property

All content on the site, including text, images, logos, graphics and product descriptions, is the property of neat. or its content providers and is protected by trademark and copyright laws.

You may not reproduce or redistribute any content without express permission.

Disclaimer of Warranties

We do not guarantee that:

The Services will be uninterrupted or error-free
The results obtained from the use of the Services will be accurate or reliable
Any defects will be corrected

All products and Services are provided “as is” and “as available” without warranties of any kind unless required by law.

Limitation of Liability

To the fullest extent permitted by law, neat. shall not be liable for any:

Indirect, incidental or consequential damages
Loss of revenue, profits, savings or data
Issues caused by suppliers, couriers or third-party providers
Use of or inability to use the Services or products

In jurisdictions where limitations are not permitted, liability will be limited to the maximum extent allowed by law.

Indemnification

You agree to indemnify and hold neat., its owners, employees and partners harmless from any claims arising from your breach of these Terms or misuse of our Services.

Severability

If any part of these Terms is found to be unlawful, void or unenforceable, the remaining terms will remain valid.

Termination

These Terms remain in effect unless terminated by you or neat. We may terminate your access to the Services at any time for violating these Terms.

Entire Agreement

These Terms, along with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and neat. regarding your use of the Services.

Changes to Terms

We may modify these Terms at any time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the Services constitutes acceptance of any changes.