Shipping policy

Thank you for shopping with neat. We aim to provide fast and reliable order processing for all customers across Australia.

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📦 Dispatch Time

Once your order is placed, it will be processed and dispatched within:

1–3 business days

Processing includes order confirmation, supplier allocation, and courier booking.

Please note:
Dispatch times may vary during peak seasons, holidays, or supplier warehouse delays. If any delay is expected, our team will notify you via email.

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🚚 Shipping Rates (Australia)

Shipping is calculated based on your order subtotal and your shipping zone.

 

📍 Zone 1 — NSW, VIC, ACT

 

📍 Zone 2 — QLD, SA

📍 Zone 3 — WA, TAS, NT

(Higher rates due to carrier distance and delivery costs.)

 

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Important shipping note (regional/remote & bulky items)

Some regional/remote postcodes or very bulky items may incur an additional shipping surcharge depending on courier availability and delivery location.
If applicable, we’ll contact you before dispatch for approval — or you can opt for a full refund ✅

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📍 Delivery Timeframes

Delivery timeframes vary depending on the supplier, warehouse location, courier service, and your shipping address.

Because our products ship directly from multiple supplier partner warehouses across Australia:

• Different suppliers may use different couriers
  
• Transit times vary by item and location
  
• Some items may arrive earlier or later depending on courier availability
  

Once shipped, your tracking link will provide the most accurate live delivery updates.

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📦 Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses.
Each item will have its own tracking number.

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📬 Tracking Your Order

You will receive an email with:

• Your tracking number
  
• Courier name
  
• Live tracking link (where applicable)
  

Tracking details become active once the courier scans the shipment.

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❗ Undeliverable Postcodes

Certain remote or off-shore locations may not be serviceable by some couriers.
If your postcode is undeliverable, we will contact you to arrange an alternative or issue a full refund.

🔄 Backorders & Pre-Order Items

If an item becomes temporarily out of stock:

• We will notify you of expected restock or dispatch times
  
• You may choose to wait or receive a refund
  

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📝 Questions?

We’re here to help 🤍

📧 Email: info@neatliving.com.au